Terms and Conditions

VALMIO s.r.o.
Company: VALMIO s.r.o.
Registered office: Stará Kysibelská 598/31, 36001 Karlovy Vary, Czech Republic
Company ID: 09132406  |  VAT: CZ09132406
Registered in the Commercial Register: File C 39287/KSPL, Regional Court in Plzeň
Online store: www.valmio.eu / www.valmio.de

1. Introductory Provisions

1.1. These Terms and Conditions (“Terms”) of VALMIO s.r.o. (“Seller”) govern, in line with EU consumer protection rules and the mandatory provisions of the law of the consumer’s habitual residence, the rights and obligations arising from a purchase contract (“Purchase Contract”) concluded between the Seller and a natural person consumer (“Buyer”) via the Seller’s online store at www.valmio.eu / www.valmio.de(the “Website”) through its web interface (the “Store Interface”).

1.2. These Terms do not apply where the person purchases as a legal entity or for purposes relating to trade, business, craft or profession.

1.3. Contractual provisions deviating from these Terms prevail over these Terms.

1.4. The Terms form an integral part of the Purchase Contract. The contract may be concluded in the language of the Website version used by the Buyer.

1.5. The Seller may amend the Terms; the version effective at the time of ordering applies.

2. User Account

2.1. After registration, the Buyer may access a user account (“User Account”) to place orders; orders without registration may be available.

2.2. The Buyer must provide accurate, truthful and updated data. The Seller relies on the data provided.

2.3. The Buyer shall keep login credentials confidential and secure.

2.4. Third-party access to the User Account is not permitted.

2.5. The Seller may cancel a User Account, especially if inactive for more than 2 years or in case of breach.

2.6. Continuous availability of the User Account cannot be guaranteed due to maintenance.

3. Conclusion of the Purchase Contract

3.1. Product listings on the Store Interface are informative and not binding offers.

3.2. The Store Interface indicates product information including prices (VAT included) and—where goods cannot be returned by ordinary post—return costs. Prices remain valid while displayed; individual pricing may be agreed.

3.3. Packaging and delivery costs are shown. Costs shown typically apply to the Czech Republic; for other EU countries the actual cost is shown at checkout.

3.4. To order, the Buyer completes the order form: (i) selected goods in the cart; (ii) payment and delivery method; (iii) delivery costs (the “Order”).

3.5. Before submitting, the Buyer may check/correct input errors. The Order is submitted by clicking “Complete Order” (or equivalent). The Seller promptly confirms receipt by email to the address provided (“Buyer’s Email”).

3.6. Depending on the Order (quantity, price, shipping), the Seller may request additional confirmation (email/phone).

3.7. The Purchase Contract is concluded when the Seller sends an explicit acceptance (order confirmation) to the Buyer’s Email.

3.8. The Buyer agrees to the use of distance communication means; related costs are borne by the Buyer.

3.9. Reviews are available from verified purchasers only; reviews are linked to actual orders to ensure authenticity.

4. Price and Payment

4.1. The Buyer may pay the purchase price and delivery costs as follows:

• Cash on delivery (where available),
• Bank transfer to account 1350259009 / 2700 (EUR IBAN: CZ5327000000001350259017), UniCredit Bank,
• Online payment via ComGate,
• Card payment,
• Consumer credit from a third party (if offered).

4.2. Unless stated otherwise, the term “purchase price” includes delivery/packaging costs.

4.3. No advance is generally required (without prejudice to clause 4.6).

4.4. For cash/COD the price is due on delivery; for bank transfer within 14 days from contract conclusion.

4.5. For bank transfers, payment is fulfilled when credited to the Seller’s account; the Buyer should use the correct reference.

4.6. The Seller may require prepayment (especially if additional confirmation under 3.6 is not provided).

4.7. Seller’s discounts cannot be combined unless stated.

4.8. Where required by law, the Seller issues a tax invoice electronically after payment.

5. Right of Withdrawal (Consumers)

5.1. Under Directive 2011/83/EU and applicable national law, the consumer has a 14‑day right to withdraw from a distance contract without reason, except for statutory exceptions (e.g., personalized goods; sealed goods not suitable for return for health/hygiene reasons once unsealed; perishable goods; goods inseparably mixed; audio/video/software in sealed packaging if unsealed).

5.2. The 14‑day period runs from delivery of the goods or, for multiple goods, from delivery of the last item. To exercise the right, the Buyer must send a clear statement within the period. A model form is attached. Withdrawal may be sent to the Seller’s address or info@valmio.eu

5.3. Upon withdrawal, the contract is rescinded. The Buyer shall return the goods within 14 days of notifying withdrawal and bears the direct cost of return (including where not returnable by ordinary post).

5.4. The Seller refunds payments within 14 days of the withdrawal notice, using the same means of payment unless otherwise agreed; the Seller may withhold the refund until receipt of the goods or proof of return shipment.

5.5. The Seller may deduct diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

5.6. Where the Buyer has the right to withdraw, the Seller may also withdraw until delivery and refund any payment without undue delay.

5.7. If a gift was supplied with the goods, the related gift contract terminates; the gift must be returned together with the goods.

5.8. Any Valmio product without monogram/personalization can be returned or exchanged within 14 days if unused and in original condition. Returns may be refused or value reduced if not in original condition, damaged beyond Seller’s responsibility, or returned after 14 days.

Return address:
VALMIO s.r.o., Stará Kysibelská 585/23, 360 01 Karlovy Vary 4, Czech Republic
Tel. +420 601 001 585 , Email: info@valmio.eu

Non‑acceptance of delivered/COD parcels: Failure to accept a duly delivered parcel (incl. COD) is not a valid withdrawal. The Buyer must accept the goods and pay the price. If the parcel is returned due to unjustified non‑acceptance, the Seller may claim actual costs (outbound shipping, COD fee if any, and return shipping). Re‑dispatch may require prepayment (price + original shipping + new shipping). Unpaid claims may be assigned for recovery.

6. Transport and Delivery

6.1. If a delivery method is requested specifically by the Buyer, the Buyer bears the risk and any additional costs.

6.2. If delivery to a place specified by the Buyer is agreed, the Buyer must take delivery.

6.3. If repeated delivery or a different method is required for reasons on the Buyer’s side, related costs are borne by the Buyer.

6.4. On receipt, the Buyer shall check packaging integrity and report visible damage immediately; suspected tampering may justify refusal.

7. Liability for Lack of Conformity

7.1. Rights and obligations follow Directive (EU) 2019/771 and applicable national law. The Seller is liable for any lack of conformity existing at delivery and that becomes apparent within statutory periods.

7.2. At delivery, goods shall conform to description, type, quantity and quality; be fit for normal or agreed purposes; correspond to sample/model; be delivered with accessories and instructions; and have durability/functionality as reasonably expected.

7.3. This does not cover defects for which a lower price was agreed, normal wear and tear, or defects consistent with used goods’ nature.

7.4. If a defect appears within 6 months of delivery, it is presumed to have existed at delivery unless proven otherwise (where applicable). National time limits apply.

7.5. Claims may be made at the Seller’s return address or registered office; a separate Returns/Claims Policy may apply.

8. Additional Rights and Obligations

8.1. Ownership passes upon full payment.

8.2. The Seller is not bound by any codes of conduct unless stated.

8.3. Complaints: info@valmio.eu; outcome will be communicated by email.

8.4. Out‑of‑court dispute resolution: EU Online Dispute Resolution platform ec.europa.eu/consumers/odr; national consumer protection bodies may also be competent.

8.5. The Seller is authorised to trade based on a valid licence; supervisory authorities may include local trade licensing offices, data protection and consumer protection authorities.

8.6. The Buyer assumes the risk of change of circumstances to the extent permitted by mandatory law.

9. Personal Data Protection

9.1. Information duties under Article 13 GDPR regarding processing for contract performance, negotiations, legal obligations and marketing are fulfilled in a separate Privacy Policy on the Website.

10. Commercial Communications & Cookies

10.1. With consent, the Seller may send commercial communications; the Buyer can unsubscribe at any time.

10.2. The Website uses cookies. Consent can be managed via the cookie banner/settings. Some cookies are strictly necessary.

11. Notices

11.1. Notices are sent to the Buyer’s Email.

11.2. A notice is deemed delivered if receipt is refused, uncollected within storage, or returned as undeliverable.

11.3. Routine correspondence may be by email to the addresses provided or listed on the Website.

12. Final Provisions

12.1. Governing law: Czech law; however, the consumer retains protection of mandatory provisions of the law of their habitual residence (Rome I, Article 6(1)).

12.2. Invalidity of any provision does not affect the validity of the remainder; such provision shall be replaced by a provision closest in meaning.

12.3. The Purchase Contract including these Terms is archived electronically and not publicly accessible.

12.4. A model withdrawal form is attached as an annex.

Seller’s contact details (service/returns):
VALMIO s.r.o., Stará Kysibelská 585/23, 360 01 Karlovy Vary 4, Czech Republic
Tel. +420 601 001 585  |  Email: info@valmio.eu

Karlovy Vary, 20/04/2024