Terms and Conditions

VALMIO s.r.o.
Registered office: Stará Kysibelská 598/31, 360 01 Karlovy Vary, Czech Republic
Company ID (IČO): 09132406
VAT ID (DIČ): CZ09132406
Registered in the Commercial Register maintained by the Regional Court in Plzeň
File No.: C 39287/KSPL
Online stores: www.valmio.eu / www.valmio.de
Email: info@valmio.eu
Tel.: +420 601 001 585

1. Introductory Provisions

1.1. These Terms and Conditions (“Terms”) of VALMIO s.r.o. (“Seller”) govern the rights and obligations arising from purchase contracts concluded between the Seller and natural persons acting as consumers (“Buyer”) through the Seller’s online stores.

1.2. These Terms are intended to apply in accordance with applicable European Union consumer protection legislation and the mandatory consumer protection provisions of the law of the country in which the Buyer has their habitual residence.

1.3. These Terms do not apply where a person purchases goods as a legal entity or primarily for purposes relating to their trade, business, craft or profession.

1.4. Any individual contractual provisions agreed between the Seller and the Buyer shall take precedence over these Terms.

1.5. These Terms form an integral part of the Purchase Contract. The Purchase Contract may be concluded in the language of the relevant version of the Website used by the Buyer.

1.6. The Seller may amend these Terms from time to time. The version in force at the time the Buyer places the Order shall apply to that Purchase Contract.

2. User Account

2.1. Where registration is available, the Buyer may create a user account (“User Account”) and use it to place orders. The Seller may also allow orders to be placed without registration.

2.2. The Buyer must provide accurate, truthful and up-to-date information when registering and placing an order.

2.3. The Buyer is responsible for keeping login credentials confidential and preventing unauthorised access to the User Account.

2.4. The Buyer must not allow unauthorised third parties to use the User Account.

2.5. The Seller may suspend or cancel a User Account in justified cases, including misuse, breach of these Terms or prolonged inactivity.

2.6. Continuous availability of the User Account cannot be guaranteed, particularly during maintenance, updates or technical interruptions.

3. Conclusion of the Purchase Contract

3.1. Product listings displayed on the Website constitute an invitation to place an order and do not constitute a binding offer unless expressly stated otherwise.

3.2. The Website displays the principal characteristics of the goods, the total price including applicable VAT, and other information required by applicable consumer law.

3.3. Delivery costs and available delivery methods are displayed during the ordering process before the Buyer submits the Order.

3.4. To place an Order, the Buyer selects the goods, delivery method and payment method and provides the information required for fulfilment.

3.5. Before submitting the Order, the Buyer has the opportunity to review and correct the information entered. The Order is submitted by clicking the relevant order confirmation button, such as “Complete Order”, “Buy”, “Order with obligation to pay”, or an equivalent wording used on the relevant Website.

3.6. The Seller will send an electronic confirmation of receipt of the Order to the email address provided by the Buyer.

3.7. The Purchase Contract is concluded when the Seller accepts the Order by sending an order confirmation or otherwise clearly confirming acceptance of the Order.

3.8. In exceptional cases, such as unusually large quantities, unusual delivery requirements or suspected errors, the Seller may contact the Buyer to verify the Order before accepting it.

3.9. The Buyer agrees to the use of distance communication methods in connection with the conclusion and performance of the Purchase Contract.

4. Price and Payment

4.1. The available payment methods are displayed during checkout and may vary depending on the country, Website and order value.

Depending on availability, payment methods may include:

cash on delivery;
bank transfer;
online payment through a payment service provider;
payment by debit or credit card;
other payment methods displayed during checkout.

4.2. All product prices displayed to consumers include applicable VAT unless expressly stated otherwise.

4.3. Delivery costs are displayed separately before the Order is submitted unless they are expressly included in the product price.

4.4. The purchase price becomes due according to the payment method selected by the Buyer.

4.5. For bank transfers, payment is considered completed when the relevant amount is credited to the Seller’s account.

4.6. The Seller may require advance payment where reasonably necessary, including where a particular payment or delivery method requires it.

4.7. Discounts, promotional codes and other promotional offers cannot be combined unless expressly stated otherwise.

4.8. Where required by law, the Seller provides the Buyer with an invoice or other tax document, normally in electronic form.

5. Right of Withdrawal for Consumers

5.1. Subject to statutory exceptions, a consumer who purchases goods online has the right to withdraw from the Purchase Contract within 14 days without giving any reason.

5.2. For goods, the withdrawal period generally begins on the day on which the Buyer or a third party designated by the Buyer, other than the carrier, acquires physical possession of the goods. Where multiple goods from one Order are delivered separately, the period generally begins when the last item is received.

5.3. To exercise the right of withdrawal, the Buyer must inform the Seller of the decision to withdraw by means of a clear statement before the withdrawal period expires. The Buyer may use the withdrawal or return form provided by the Seller, but use of such a form is not mandatory.

Withdrawal notices may be sent by email to info@valmio.eu or using the contact details published on the relevant Website.

5.4. The Buyer must return the goods without undue delay and no later than 14 days after informing the Seller of the withdrawal. The deadline is met if the goods are sent before the 14-day period expires.

5.5. If the withdrawal is unrelated to a defect in the goods or an error on the part of the Seller, the Buyer bears the direct cost of returning the goods, unless the Seller expressly agrees otherwise.

5.6. The Buyer may return the goods in one of the following ways:

personally at the Seller’s return address in Karlovy Vary;
by sending the goods using a suitable shipping method chosen by the Buyer; or
by contacting the Seller and requesting a return shipping label.

If the Buyer requests a return shipping label from the Seller, the Seller will inform the Buyer of the applicable return conditions before the label is issued.

Return address:
VALMIO s.r.o.
Závodu míru 241/70
360 17 Karlovy Vary
Czech Republic
Tel.: +420 601 001 585
Email: info@valmio.eu

5.7. Following a valid withdrawal, the Seller will reimburse the payments received from the Buyer, including the cost of the least expensive standard delivery method offered by the Seller. Additional costs resulting from the Buyer’s choice of a more expensive delivery method are not reimbursed.

5.8. The reimbursement will be made without undue delay and no later than 14 days after the Seller receives the Buyer’s notice of withdrawal. The Seller may withhold reimbursement until the goods have been received back or until the Buyer provides evidence that the goods have been sent back, whichever occurs first.

5.9. Unless otherwise agreed, reimbursement will be made using the same payment method used for the original transaction.

5.10. The Buyer is responsible only for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

If the goods show excessive use, damage or other deterioration beyond what is necessary to inspect them, the Seller may reduce the refund by an amount corresponding to the diminished value of the goods.

5.11. The right of withdrawal does not apply where an applicable statutory exception exists, including in particular goods made to the consumer’s specifications or clearly personalised goods.

5.12. If a gift was supplied together with the returned goods free of charge and was conditional on the purchase, the Buyer must also return the gift where required in connection with the withdrawal.

Non-acceptance of delivered parcels

Failure to collect or accept a parcel does not by itself constitute a valid exercise of the right of withdrawal. The Buyer should clearly notify the Seller if they wish to withdraw from the Purchase Contract.

Where a parcel is returned to the Seller because the Buyer unjustifiably failed to accept or collect it, the Seller may, to the extent permitted by applicable law, seek reimbursement of reasonable and actually incurred additional costs resulting from the failed delivery and return.

The Seller may require payment in advance before re-dispatching an Order that was previously returned due to non-acceptance.

6. Transport and Delivery

6.1. Available delivery methods, delivery prices and estimated delivery times are shown during checkout.

6.2. The Buyer is responsible for providing a correct and complete delivery address and other information necessary for delivery.

6.3. If repeated delivery or a different delivery method is required because of circumstances attributable to the Buyer, the Seller may charge the reasonable additional costs incurred, where permitted by applicable law.

6.4. Upon receiving the parcel, the Buyer should inspect the external condition of the packaging. Visible transport damage should be reported to the carrier and the Seller as soon as reasonably possible.

6.5. Reporting transport damage immediately helps the Seller handle a claim with the carrier but does not affect the Buyer’s statutory consumer rights.

7. Liability for Lack of Conformity and Defective Goods

7.1. The Seller is responsible for conformity of the goods in accordance with Directive (EU) 2019/771 and the applicable mandatory national consumer protection law.

7.2. The goods must, where applicable, correspond to their description, type, quantity and quality and possess the functionality, compatibility, durability and other characteristics that a consumer may reasonably expect.

7.3. Consumers benefit from the statutory legal guarantee period provided by applicable law. Under EU consumer rules, consumers are generally entitled to a minimum legal guarantee of 2 years for defective goods.

7.4. Where a lack of conformity becomes apparent within the statutory presumption period provided by applicable national law, it will be presumed to have existed at the time of delivery unless demonstrated otherwise or unless such a presumption is incompatible with the nature of the goods or the defect.

7.5. Depending on the circumstances and applicable law, the Buyer may be entitled to repair or replacement and, where statutory conditions are met, a proportionate price reduction or termination of the Purchase Contract.

7.6. Remedies for defective goods must be provided without charge to the consumer where required by applicable law. This includes necessary shipping or transportation costs associated with a justified claim.

7.7. Claims may be submitted using the Seller’s contact details or the return address stated in these Terms. Additional practical information may be provided on the Website’s “Returns and Claims” page.

8. Additional Rights and Obligations

8.1. Ownership of the goods passes to the Buyer in accordance with applicable law and, where permitted, after full payment of the purchase price.

8.2. The Seller is not bound by voluntary codes of conduct unless expressly stated otherwise.

8.3. Complaints and customer service enquiries may be sent to info@valmio.eu. The Seller will communicate the outcome using the contact details provided by the Buyer.

8.4. Consumers may have access to alternative or out-of-court dispute resolution mechanisms available in their country. Information about recognised consumer dispute resolution bodies in the European Union is available through the European Commission’s consumer redress resources.

8.5. The Seller conducts its business under the applicable Czech laws and licences and may be subject to supervision by competent trade, consumer protection, data protection and other public authorities.

9. Personal Data Protection

9.1. Information regarding the collection and processing of personal data, purposes and legal bases of processing, recipients, retention periods, marketing, profiling and the Buyer’s data protection rights is provided in the separate Privacy Policy available on the Website.

10. Commercial Communications and Cookies

10.1. The Seller may send marketing communications where permitted by applicable law, including on the basis of consent or, where legally permitted, to existing customers concerning similar products or services.

10.2. The recipient may unsubscribe from direct marketing communications at any time using the unsubscribe option provided in the communication or by contacting the Seller.

10.3. The Website uses cookies and similar technologies. Non-essential cookies are used only in accordance with applicable consent requirements. Further information is available in the Privacy Policy and the Website’s cookie settings.

11. Notices and Communication

11.1. The Seller may communicate with the Buyer electronically using the email address or other contact details provided in connection with the Order.

11.2. The Buyer is responsible for ensuring that the contact information provided to the Seller is correct and up to date.

11.3. Nothing in this section limits any mandatory rules governing the delivery or effectiveness of legally significant notices.

12. Final Provisions

12.1. These Terms and the Purchase Contract are governed by Czech law. However, if the Buyer is a consumer habitually resident in another country, the Buyer retains the protection of mandatory consumer provisions applicable to them under European conflict-of-law rules.

12.2. Nothing in these Terms is intended to exclude or limit any rights granted to consumers that cannot lawfully be excluded or limited.

12.3. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain unaffected to the extent permitted by law.

12.4. The Seller may archive Purchase Contracts and related order information electronically in accordance with applicable legal and data retention requirements.

Seller's registered office:
VALMIO s.r.o.
Stará Kysibelská 598/31
360 01 Karlovy Vary
Czech Republic
Company ID (IČO): 09132406
VAT ID (DIČ): CZ09132406

Customer service and return address:
VALMIO s.r.o.
Závodu míru 241/70
360 17 Karlovy Vary
Czech Republic
Tel.: +420 601 001 585
Email: info@valmio.eu

Karlovy Vary, 10 September 2026